🏙️ Jira Service Management Smart Values

Basically, you have to make a variable and then put it in the smart value. Create a variable varTemp to hold the value " templateIssue.CD ". Then use the variable like this: { {now.plusBusinessDays (varTemp.asNumber).jiraDate}} Note that you don't need the braces inside the brackets. For context, the JQL syntax for this field is "category." If isn't working with the options I suggested above - I tried them also in a test instance - it might not be available. { {issue.project.XXX}} is how you access an issue's project information via smart values. I know this is Server documentation, but this page on Smart Values doesn't The Jira cloud feature "Variables" allow us to store this value in a "global" variable and use it outside the branch during the rule scope. Any action inside the block will be performed at the same time in every issue that matches the JQL regardless of the "order" on the branch. How to activate Atlassian Intelligence for Jira Service Management. In order to take advantage of Atlassian Intelligence features in Jira Service Management, an organization admin must activate AI through Atlassian Administrator. To activate Atlassian Intelligence: Go to admin.atlassian.com. Select your organization if you have more than one 1. Put the object date into a Variable. 2. Next, you can use the regex mentioned in the article to convert the variable date to a "2023-02-22" Jira date format. In the same step, you can add a number of days to this date and set this value as the due date. To do this, you add a 'Edit Issue' component to your workflow, and set 'Due Date' to this The following smart values are available to access and format user data when setting up a rule. User properties. The following properties are accessible for all user smart values: accountId: the unique ID of the user, set by Jira. It is not possible to change this ID. Learn more about converting usernames to user account IDs. To perform calculations with number custom fields in Jira, you can simply reference the field as a smart value in your calculation: {{#=}}3.2 * {{issue.My Number field}} + 43{{/}} Or, if you wanted to add two custom fields you could use: In "Additional fields" you need to clear the example values and then insert the code Ravi suggested. You can see above how it should look like. You have to use advanced edit to get the account id of the user from the people field. Try this to set the assignee. For the URL to the customer request portal you can use the smart value: { {issue.url.customer}} Hope that helps! Cheers, Mark C. Mallikarjuna Madineni Jul 23, 2020. I do accept { {issue.url.customer}} generates issue portal URL. But i just wanted to hide the URL in the notification and wanted to link the statement "View Request" with the portal Smart values are name, spacing, and case-sensitive. And often the smart value does not match the displayed field name on the issue views. The how-to article below helps to identify the correct smart value (and custom field id) for any supported fields for automation rules. The essential steps are: identify an issue which has your field(s) For Cascade Select List field usage, you will need to use the following smart value syntax -. { {issue..value}} - To obtain the parent option value. { {issue..child.value}} - To obtain the child option value. In my example see below -. My custom field is "Country-City". If the incoming JSON has periods in the field, such as "container.name", we just need to add double quotes to the smart values, which will look like {{webhookData."container.name"}} Testing the JSON path. Here are some examples of ways to test the JSON path to get the right data in the smart values, so you can get it right on your first try! 1 answer. I believe the smart value you want is { {issue.subtasks}} which is the list that you can iterate over. The rule you are showing is accessing the { {issues}} smart value, which is only valid for bulk-processing with the scheduled trigger or a branch. If you had such a rule, you could nest the iterators, one within the other. Start a discussion Share a use case, discuss your favorite features, or get input from the community Answer accepted. Mikael Sandberg. Community Leader. Feb 24, 2023. It is not possible, the only smart values that you can use in the email template are listed if click on insert values. If you want to create your own approval notification you would have to disable the customer notification for approval required and then use automation to send it GmUY0.

jira service management smart values